service TESLA MODEL S 2014 Quick Guide (North America) 

Warranty (North America)
WARRANTY37
Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service. Upon notification
by Tesla of the completion of the vehicle repairs and/or service, you are responsible for immediately
picking up the vehicle, at your own expense.
Roadside Assistance (North America)
Tesla provides complimentary roadside assistance emergency services, including towing services to
the nearest Tesla Service Center or your home provided they are within 50 miles (80 km) of your
vehicle, for 4 years or 50,000 miles (80,000 km), wh ichever comes first, for vehicles covered by this
New Vehicle Limited Warranty at the time of the occurrence, subject to the exclusions and
limitations described in your Roadside Assistan ce documentation. You are responsible for any
roadside assistance emergency services for vehicles or repairs not covered by this New Vehicle
Limited Warranty, which will have a minimum charge of US$300 or CAD$300, as applicable
depending upon the location of the vehicle, and for any charges for transportation beyond the first
50 miles (80 km). Roadside assistance is not prov ided under this New Vehicle Limited Warranty but
is a service intended to minimize inconvenience wh en your Tesla vehicle is inoperable. Please refer
to your Roadside Assistance documentation for details.
Modifications and Waivers
No person or entity, including, but not limited to , a Tesla employee or authorized representative, can
modify or waive any part of this New Vehicle Limited Warranty. Tesla may occasionally offer to pay
a portion or all of the cost of certain repairs that are no longer covered by this New Vehicle Limited
Warranty for specific vehicle models, which some st ates may refer to as “adjustment programs.” In
such circumstances, Tesla will notify all known registered owners of affected vehicles. You may also
inquire to Tesla directly regarding the applicability of such programs, if any, to your vehicle. Tesla
may also occasionally offer to pay a portion or all of the cost of certain vehicle repairs that are no
longer covered by this New Vehicle Limited Warr anty on an ad hoc case-by-case basis. Tesla
reserves the right to do the above and to make changes to vehicles manufactured or sold by Tesla
and the applicable warranties, at any time, without incurring any obligation to make the same or
similar payment or changes for vehicles Tesla previously manufactured or sold, or applicable
warranties including this New Vehicle Limited Warranty. Nothing herein shall imply that any Tesla
vehicle is free of defects.
Warranty Enforcement Laws and Dispute Resolution
The Magnuson-Moss Warranty Act is the federal law which governs this New Vehicle Limited
Warranty. Many jurisdictions have laws, commonly called “Lemon Laws,” that provide you with
certain rights if you have problems with your new vehicle. These laws vary depending on the state,
province or territory. Your new vehicle and its safe ty items comply with applicable provincial and
territorial motor vehicle laws.
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide
Tesla, during the applicable warranty period spec ified in this New Vehicle Limited Warranty, with
written notification of any defects you have experi enced within a reasonable time to allow Tesla an
opportunity to make any needed repairs, and to submit to our dispute settlement program, before
you pursue any remedy under these laws.
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Warranty (North America)Warranty (North America)
38MODEL S
Please send your written notification to:
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store an d/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the
concern, or of any repairs or services that were not performed by a Tesla Service Center or Tesla
authorized repair facility.
In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In case
an amicable settlement is not reached, Tesl a offers a dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”)
P. O . B o x 5 2 6
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that you submit your dispute to our dispute settlement program and wait for a
decision to be issued prior to pursuing any remedy under federal or state laws (including 15 U.S.C.
Section 2310 or California Civil Code Section 1793.22(b)), although you may be entitled to pursue a
remedy without submitting under certain state laws or if you pursue any rights or remedies not
created by these laws. This dispute settlement program administered by NCDS is free of charge to
you and is conducted by local NCDS professional s who are trained and experienced in mediation
and arbitration.
NCDS resolves disputes involving this New Vehicle Limited Warranty which arise during the
applicable warranty period specified in this New Vehicle Limited Warranty. However, NCDS will not
arbitrate claims involving a vehicle used primaril y for commercial purposes unless the “Lemon Law”
of your state covers (1) vehicles used for commercial purposes or (2) claims that an air bag failed to
deploy or deployed when it should not have. You mu st file a request for arbitration with NCDS within
60 days (or 6 months in certain jurisdictions) of the expiration of the appl icable warranty period,
provided you sent written notice to Tesla, as specified above, of the alleged defect during the
applicable warranty period.
To initiate arbitration, you must contact NCDS at 1-866-629-3204 or P.O. Box 526, Mt. Clemens, MI
4 8 0 4 6 , a n d co m p l e te a n N C D S c u s t o m e r c l a i m f o r m a n d m a i l i t t o N C D S . P l e a s e a l s o p rov i d e a co py
of your written notification sent to Tesla and/or a ll information required in such notification specified
above, your desired resolution, and all receipts if requesting reimbursement. Upon receipt of your
request, NCDS will contact you regarding the status of your case and provide you with additional
details about the program.
Vehicles registered in the U.S.:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service Vehicles registered in Canada:
Tesla Motors Canada, Inc
.7175 Tranmere Road, Unit #2
Mississauga, Ontario L5S 1N4
Attention: Vehicle Service
1-877-79-TESLA (1-877-798-3752) 1-877
-79-TESLA (1-877-798-3752)
Model S Quick Guide - NA Rev C.book Page 38 Wednesday, December 18, 2013 12:40 PM